File name: Salesforce knowledge pdf
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Explain the benefits of a knowledge base. You are here: Salesforce Help. Prepare Your Salesforce Knowledge Base. Learn Salesforce Basics Salesforce Mobile App were built with team productivity on the go in mind. Get Started with Lightning Knowledge. Explore Lightning Knowledge in the Learning Objectives. Organize the information. ~5 mins. After setup is complete, you can use most features in either the Salesforce Classic or Lightning Experience user interface Knowledge Basics for Lightning Experience. Use Lightning Knowledge to create a knowledge base for better customer service. ~mins. Available on these trails ~mins. ~mins. After completing this unit, you’ll be able to: Describe a knowledge base. Determine user access• The Salesforce Knowledge Developers Guide has specific development information for Salesforce Knowledge along with tutorials and examples. ~5 mins. Use Lightning Knowledge to create a knowledge base for better customer service. Get Started with Salesforce. A list of guides that can be downloaded. Downloadable User Guides. Get Started. Designed with features that streamline the sales process and enhance everyday operations, a true Knowledge Basics for Lightning Experience. Set Up a Simple Knowledge Base. After completing this unit, you’ll be able to: Gather information to include in the knowledge base. ~mins. The REST API Developer Guide has information on supporting articles with the REST API Salesforce Knowledge gives you the ability to build out a comprehensive Knowledge Base (KB) inside of Salesforce – a collection of articles with relevant information about your products and services, to encourage a self-service model for your customers to solve their own queries Salesforce This guide is designed to help Salesforce administrators set up and customize a new sales organization using the Salesforce Classic user interface. Docs. Get Started with Lightning Learning Objectives.
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